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How to redeem your reward
After the purchase you will receive a confirmation email from the Velocity Rewards Store. EON Ventures Pty Ltd will ship the product to you within 14 working days.
This reward is being supplied by EON Ventures Pty Ltd.
For assistance please contact us at CustomerServiceVelocity@collinsongroup.com.
Terms and Conditions
Merchant general terms and conditions
When you place an order on the Velocity Frequent Flyer store, you enter a buying agreement with the merchant and accept the following Terms and Conditions:
Delivery policy: Rewards Store orders are usually delivered within 14 working days (excluding public holidays) of the order being successfully processed (i.e. Points and any cash payment are received). Delivery dates cannot be guaranteed, and delivery timeframes may extend up to 30 days. Products cannot be delivered to post boxes and the store declines any liability in the event of failure to deliver due to an incorrect address, absence of the recipient, customs problems or in the event of force majeure.
In case of delayed shipments due to incomplete member details, the retailer will attempt to contact the member to update delivery details. If no resolution has been made after 3 attempts, the retailer will cancel the order, and the member and Collinson (host of the Velocity Rewards Store) will be notified accordingly. Any cash payment towards the product will be refunded to the debit/credit card the member used and any Points redeemed by the member for the product will be returned to the member’s Velocity account (excluding all delivery charges).
Return policy: Refunds or replacements aren’t provided if you change your mind or make a wrong selection. Please carefully check your order before buying through the Rewards Store. Subject to your non-excludable statutory rights, products won’t be replaced if stolen, lost, damaged, destroyed or otherwise altered after delivery. Please inspect a product as soon as possible after delivery to confirm it matches the description provided and is of acceptable quality. Any damage observed after opening the parcel and examining the goods must be reported to the relevant parcel service and to the partner within 48 hours of delivery so as to trigger the replacement or repair process. If you receive damaged products, make sure you always keep the shipping boxes and documents until your request has been received and satisfactorily processed.
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.