Thank you for choosing the Velocity Rewards Store.

For all queries related to your order or to goods in the Velocity Rewards Store, please submit a support request.


Our support team can answer all your queries concerning:

  • Delivery
  • Order tracking
  • Order cancellations
  • Refunds
  • Cancellation policy
  • Products details
  • Terms and conditions of sale
Once items in your order have been shipped, you can view the tracking number of your packages(s) by visiting the ‘My Orders’ page.

For any queries related to a technical problem encountered with the Velocity Rewards Store, or if you have questions about redeeming Velocity Points or Points refunds, please submit a support request.

After confirmation of a cancellation request, the return of Points may take up to 30 days.

For all general queries about the Velocity Frequent Flyer program or if you are having problems logging in to your account, please contact the Velocity Frequent Flyer membership contact centre.



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